Política de reembolso
Return & Refund Policy
Last updated: [Insert Date]
This Return & Refund Policy (“Policy”) governs all purchases made through www.luggex.com (“Website”) and applies to all products sold by LUGGEX (“Company,” “we,” “us,” or “our”).
By placing an order on our Website, you agree to the terms outlined in this Policy.
1. Return Eligibility Period
Customers may request a return within thirty (30) calendar days from the confirmed delivery date.
Return requests submitted after this period may be denied at our sole discretion.
To qualify for a return, the product must:
- Be unused, unwashed, and in resalable condition
- Be returned with all original packaging, components, manuals, tags, protective materials, and accessories
- Not show signs of wear, misuse, alteration, or damage not caused by manufacturing defects
LUGGEX reserves the right to refuse returns that do not meet these conditions.
2. Acceptable Return Reasons
2.1 Change-of-Mind Returns
Customers may return an unused product for personal reasons within the return window.
- Return shipping costs are the customer’s responsibility
- Original shipping fees, insurance fees, handling fees, and promotional discounts are non-refundable
- A restocking fee of up to 15% may be applied at our discretion if the returned item shows handling wear or incomplete packaging
2.2 Defective, Damaged, or Quality-Issue Products
If a product arrives with manufacturing defects or transit damage, customers must notify us within seven (7) days of delivery.
Customers must provide:
- Clear photos or videos showing the defect
- Order number
- Packaging condition evidence if damage occurred during shipping
Failure to provide sufficient evidence may result in denial of the claim.
If verified, LUGGEX will, at its sole discretion:
- Provide replacement parts
- Send a replacement product
- Offer a partial refund
- Issue a full refund
Return shipping costs in verified defect cases will be covered by LUGGEX.
2.3 Incorrect Item Received
If the delivered item differs from the confirmed order (model, size, color, quantity, or included components), customers must notify us within seven (7) days and provide:
- Photo of the received item
- Photo of the shipping label
- Order number
We will determine the appropriate resolution, which may include replacement or refund.
3. Return Authorization Requirement
Returns must be pre-approved by LUGGEX.
Unauthorized returns, returns sent to the wrong address, or returns without a valid Return Authorization may be rejected or refused upon delivery.
Customers are responsible for following all return instructions provided.
4. Return Shipping Risk
Customers bear responsibility for return shipments until the package is received and signed for by our warehouse.
LUGGEX is not liable for:
- Lost return packages
- Delayed return shipments
- Damaged returns caused by insufficient packaging
Customers are strongly advised to use trackable and insured shipping services.
5. Inspection and Refund Processing
All returned items undergo warehouse inspection.
If the returned product:
- Shows signs of use
- Is missing parts
- Is damaged due to improper repackaging
- Does not match the approved return condition
We reserve the right to:
- Reject the return
- Apply partial refund deductions
- Return the product back to the customer at their expense
Approved refunds will be issued to the original payment method within 5–10 business days after inspection.
Processing times may vary depending on the payment provider.
6. Non-Returnable Items & Product-Specific Eligibility
While most LUGGEX products are covered by our 30-day return policy, certain items may have different return eligibility due to their nature.
Items Not Eligible for Return
The following items are not eligible for return:
- Gift cards
- Clearance or promotional items
- Used products not covered by warranty
- Products damaged due to misuse, airline handling, negligence, improper storage, or unauthorized repair
- Promotional gifts or bundled free items
- Items returned without original packaging or accessories
Product-Specific Return Eligibility
Some products—such as personal-use travel items or items designed for everyday use—may not be eligible for standard returns.
For these items:
- Returns are not supported under the standard 30-day policy
- If the product arrives defective or has quality issues, we will provide a replacement or appropriate solution
Please refer to the product page for specific return eligibility details before purchase.
7. Exchanges
Exchanges are not guaranteed and are subject to inventory availability.
Customers may be required to:
- Return the original product first
- Pay applicable price differences
- Cover additional shipping fees
8. Fraud Prevention and Abuse
LUGGEX reserves the right to:
- Refuse returns from customers with excessive return history
- Deny suspicious or fraudulent claims
- Require additional verification before approving refunds or replacements
9. Limitation of Liability
To the fullest extent permitted by law, LUGGEX shall not be liable for:
- Indirect, incidental, or consequential damages
- Travel disruption costs
- Airline baggage handling damage claims
- Loss of personal belongings stored inside luggage
Warranty claims for transit damage caused by carriers must be filed directly with the transportation provider.
10. How to Request a Return
To initiate a return, contact:
Email: service@luggex.com
Contact Form: https://www.luggex.com/pages/faq
Please include:
- Order number
- Reason for return
- Supporting photos or videos
We typically respond within 24–48 business hours.