Return And Exchanges
We offer free returns and exchanges on unused items for the first 30 days
Know before you return.
30-day return window — Requests must be submitted within 30 days of delivery.
Original condition — Items must be unused and in their original packaging..
Refund to original payment method — Refunds are processed in 5–7 business days.
RETURNS & EXCHANGES
A clear way
forward.
Plans change. If your LUGGEX isn’t the right fit, tell us where to find your order and our support team will take it from here.
Just enter your order number and checkout email.
Every request is reviewed by the LUGGEX support team.
Our support team will contact you by email after reviewing your request.
Find your order
Enter the details used at checkout. We’ll send your request directly to our support team for review.
What happens next？
①：Request received
Your return request is reviewed by LUGGEX Customer Care.
②：We review the details
We confirm eligibility, condition requirements, and any final details within 1-3 days.
③：You get a clear email
It's either approved with instructions or declined with a clear explanation.
FAQs
Who pays for shipping on returns or exchanges within 30 days?
LUGGEX covers shipping for eligible returns and exchanges within 30 days—even if you simply change your mind. Items must be unused, in their original condition, and include the original box and tags.
If your item has been used, is missing its original box or tags, shows visible damage, our customer service team will review its condition to confirm return or exchange eligibility and any applicable fees.
Opening the box, checking your item indoors, and setting or testing the lock combination do not, by themselves, make your item ineligible.
Where can I find my order number?
Look in the LUGGEX confirmation email sent after checkout.It usually appears in the format #xxxx.
Should I ship my item right away?
No. Wait for our team to confirm eligibility and provide the correct return address and instructions.
When will I receive my refund?
After an approved return is received and inspected, LUGGEX processes the refund to the original payment method within 5–7 business days. Bank posting times can vary.
What items cannot be returned?
For hygiene and customization reasons, the following items are non-returnable:
• Customized items, such as engraved tags or custom suitcases
• Final sale or clearance items marked as “Non-Returnable”
• Hygiene-related items, such as toiletry bags, once opened or usedAll other eligible items may be returned or exchanged if they are unused and in their original packaging.