Preguntas Frecuentes

LUGGEX designs travel-ready hardside luggage with practical structure, smooth mobility, and long-term reliability.

Our ZX Series is built around a zipperless aluminum frame, built-in TSA-approved locks, durable polycarbonate shells, and smoother spinner wheels. Compared with traditional zippered luggage, ZX eliminates one of the most common failure points: zipper breakage.

We also put heavy focus on wheel durability. Wheels often take the hardest impact during shipping, airport handling, and daily travel, which is why select LUGGEX models feature shock-absorbing swivel wheels. Some replacement wheels are designed to snap on and off quickly, making maintenance easier over time.

Zipperless luggage removes one of the most common weak points on traditional suitcases: the zipper. Instead of pulling a zipper around the case, ZX uses a structured aluminum frame and secure latch closure for a cleaner, stronger, and more secure travel experience.

Yes. Traditional zipper luggage relies on a zipper as the main closure point, which can become a weak point over time.

ZX Series uses a reinforced aluminum frame with dual TSA-approved latches, creating a more rigid closure system designed for frequent travelers.

ZX uses an aluminum frame combined with a lightweight polycarbonate shell.Unlike traditional full aluminum luggage, ZX balances durability and weight, giving travelers stronger protection without unnecessary bulk.

ZX is not a full aluminum suitcase. It uses an aluminum frame with a durable polycarbonate hardshell, giving travelers the benefit of a structured frame without the extra weight of a fully aluminum case.

No. ZX Series uses secure aluminum frame construction with TSA-approved latch locks designed to keep your belongings protected during travel.

Like premium aluminum travel cases, ZX may develop natural marks from real-world travel.These signs of travel are normal and do not affect performance.

ZX is best for travelers who want a more secure hardside suitcase for business trips, vacations, family travel, international trips, and frequent check-ins. It is especially suited for customers who dislike zipper failures or want a more structured suitcase.

LUGGEX offers sizes for different travel needs:

• 16" — Underseat personal item, designed to fit under most airline seats
• 20"/21'' — Carry-on size, designed for most major U.S. airline overhead bins
• 24" — Mid-size check-in luggage
• 28" — Large check-in luggage
• 30" — Trunk / extra-large check-in luggage

LUGGEX also offers luggage sets in popular combinations, including 20"+24", 20"+28", 20"+24"+28", and 21"+30".

ZX carry-on size meets most U.S. Airlines, Canada and China airlines.（May NOT for Europe flight）

We recommend double-checking your airline’s specific carry-on requirements before traveling.

The ZX series is designed to comply with requirements of most U.S. airlines.

Also you can recommended to double-check the specific requirements before your flight.

LUGGEX luggage is built with durable hard shells, reinforced structures, and travel-focused components.

The ZX Series features a 100% polycarbonate hardshell, aluminum frame structure, reinforced aluminum corner protection, and zipperless closure design. By removing the zipper, ZX helps avoid one of the most common durability issues found in traditional luggage.

Select wheel replacement packs, including Shock-Roll and Classic Wheel replacement packs, are available separately for compatible models.

Warranty protection varies by product and purchase date, ranging from 1 year to 10 years.

Most LUGGEX zipper-based models are expandable through a zipper release system, offering up to 15% additional packing space.

For example, the FLO5 Expandable Carry-On expands from 36.1L to 40.5L, and the Smart Carry-On expands from 37L to 42L.

The ZX zipperless series does not expand because of its rigid aluminum frame structure. Instead, it offers generous fixed capacity, including approximately 36L for the carry-on and 103L for the check-in model.

Yes. Warranty coverage varies by product and purchase date.For purchases made before 2026:

• All luggage: 3-year limited warranty
• Bags and accessories: 1-year limited warranty

For purchases made from 2026 onward:

• ZX Series: 10-year limited warranty
• FX Series: 10-year limited warranty
• EX & UX Series: 3-year limited warranty
• Bags and accessories: 1-year limited warranty

Your warranty begins on the original purchase date and is valid for the original purchaser or the original gift recipient.

Yes. Most LUGGEX luggage with locks features TSA-approved combination locks.

The ZX Series includes dual TSA-approved locks integrated into the aluminum frame. Compared with zipper luggage, the zipperless aluminum frame design provides a more structured and secure closure system.

Replacement TSA locks for the ZX Series are available separately.

Wipe the polycarbonate shell with a damp cloth and mild soap. Avoid abrasive cleaners or harsh chemicals.

For ZX Series aluminum frame luggage, avoid sharp impacts to the frame and corners. Store the suitcase with the telescopic handle fully retracted. If compatible wheels become worn, they can be replaced with LUGGEX replacement wheel packs.

Yes. LUGGEX 20" carry-ons are designed to comply with most major U.S. airline overhead bin requirements.

For international travel, always check your specific airline’s carry-on size policy before departure, as some international and budget carriers may have stricter limits.

The 16" underseat models are ideal as personal items on most airlines.

Most LUGGEX carry-ons include an interior compression pad or cross-strap system to help hold packed items in place.

The ZX Series includes a removable privacy divider and compression straps on both sides. Front-open models feature a 180° lay-flat opening with mesh compartments for organized packing.

Store your luggage upright in a cool, dry place with the telescopic handle retracted.

Nested luggage sets are designed to fit inside each other for more compact storage when not in use.

Yes. We want you to feel confident before your next journey.

If your luggage doesn't meet your expectations, you may return it within 30 days of delivery as long as it remains in original condition.

LUGGEX offers a 30-day return policy from the delivery date.

To qualify for a return, the item must be unused and in its original packaging.Returns will not be accepted in the following cases:

• The return request is made after 30 days
• Damage is caused by negligence, improper use, or obvious human-induced damage
• Minor cosmetic damage, such as scratches or wear, does not affect functionality
• The item was removed from the original packaging and has no manufacturing defect
• The product page marks the item as “Non-refundable after unpacking”
  

For hygiene and customization reasons, the following items are non-returnable:

• Customized items, such as engraved tags or custom suitcases
• Final sale or clearance items marked as “Non-Returnable”
• Hygiene-related items, such as toiletry bags, once opened or used

All other eligible items may be returned or exchanged if they are unused and in their original packaging.

The 10-year limited warranty does not cover:

• Damage caused by improper use, negligence, overloading, forceful impact, or mishandling
• Normal wear and tear, including scratches, scuffs, stains, fading, dents, or surface wear
• Damage caused by airlines, carriers, or third-party handling
• Loss, theft, or lost items
• Accidents, external events, unauthorized repairs, or unauthorized modifications
• Lining damage
• Any issue not related to manufacturing defects or original product quality

All warranty claims are subject to inspection and approval.

Please contact LUGGEX customer support within 7 days of delivery.

Include your order number and clear photos or videos showing the issue. Once verified, LUGGEX may offer a solution at no cost to you, such as:

• Sending replacement parts
• Replacing the product
• Issuing a partial or full refund, depending on the situation

If a return is required and the issue is confirmed, LUGGEX will cover the return shipping cost.

Since our service team operates globally, there may be time differences. We will respond to you within 24 hours.

Contact us only available through the official customer service channel-service@luggex. com.Thank you for your patience.

For eligible ZX&FX Series products purchased from 2026 onward, the 10-year limited warranty covers qualifying manufacturing defects and functional component issues under normal use.

Every ZX&FX Series suitcase includes a 10-year protection plan.

We stand behind the components travelers rely on most:

✓ Wheels

✓ Handles

✓ TSA locks

✓ Aluminum frame structure

If a covered component fails under normal travel conditions, we'll help repair or replace it.

Refunds are issued to your original payment method once the return is approved, typically within 7 business days.

Depending on your bank or payment provider, it may take up to 10 days for the funds to appear in your account.

Contact LUGGEX through website live chat or email service@luggex.com.Please include:

• Your order number
• Purchase date
• Product model
• A brief description of the issue
• Clear photos or videos of the damaged area
• Proof of purchase, if requested

Once your claim is reviewed, LUGGEX will guide you through the next steps, which may include repair, replacement parts, or a replacement unit depending on the situation.

Most orders leave our warehouse within 3–4 business days.

Standard U.S. delivery usually arrives within 3–8 business days.

LUGGEX may ship orders through FedEx, UPS, USPS, or other qualified carriers depending on destination and warehouse availability.

Most orders ship within 1–2 business days after payment is confirmed.After your order ships, you will receive an email with tracking information.Please note:

• Processing time does not include delivery time
• Standard U.S. Shipping usually takes 3–8 business days
• Warehouses do not ship on weekends or federal holidays
• Orders placed on Friday afternoon or during a holiday will begin processing the next business day

Orders ship from LUGGEX’s U.S. warehouses network.

LUGGEX currently ships only within the continental United States, meaning the 48 contiguous states.LUGGEX does not currently ship to:

• Alaska
• Hawaii
• American Samoa
• Federated States of Micronesia
• Marshall Islands
• Northern Mariana Islands
• Puerto Rico
• U.S. Virgin Islands
• Armed Forces Americas
• Armed Forces Europe
• Armed Forces Pacific
• Other countries or U.S. overseas territories

If you are unsure whether your address is within the shipping range, please contact customer service before placing your order.

Yes. Tracking information will be sent by email once your order ships.You can also track your package here:
https://www.luggex.com/apps/17TRACK

Expedited shipping options may be available at checkout depending on your location and the product ordered.

Please contact LUGGEX support with your order number and tracking information.

The support team will work with the carrier to help resolve the issue.

Address changes may be possible if the order has not yet shipped.

Please contact customer support immediately after placing your order. Once the order has shipped, the address may no longer be editable.

LUGGEX offers free standard shipping on eligible orders within its current shipping area. Any applicable charges shown at checkout will be the final amount before payment.

Please take photos of the damaged box, product, and shipping label, then contact customer support with your order number and photos.

After the issue is confirmed, LUGGEX will arrange a solution, which may include a free replacement, equivalent replacement, prepaid return label, or full refund if the item is out of stock.

A TSA lock is a security lock approved by the U.S. Transportation Security Administration.

You set your own combination, and TSA officers can use their master key to open the lock for inspection without breaking your suitcase.

Most LUGGEX suitcases, especially newer models, include built-in TSA-approved combination locks.

A few models, such as some UX Series styles, may not include one. If your suitcase does not have a built-in TSA lock, you may purchase a separate TSA lock.

No. LUGGEX does not provide a key for TSA locks.

The keyhole is for airport security officers only. For daily use, you only need your 3-digit combination code.

Different models may use different TSA lock guides:

• ZX Series: TSA-15138
• FLO5 Carry-On: TSA-180051
• FLO5 Check-In: TSA-16009

If you cannot find the matching TSA lock guide, please contact LUGGEX support for assistance.

Every ZX Series aluminum-frame zipperless luggage purchase automatically includes exclusive member benefits at no additional cost.

Included benefits:

• Free Insured Shipping — $60 value
• 10-Year Replacement Warranty — $100 value
• $20 Member Credit — $20 value

These member benefits apply exclusively to the ZX Series.

Your ZX Series luggage is insured during transit. If your order is lost or damaged during shipping, LUGGEX will replace it at no cost once the issue is confirmed.

Shipping protection is included automatically. You do not need to purchase additional insurance.

The ZX Series 10-Year Replacement Warranty covers functional components essential to performance, including:

• Wheels
• Telescopic handle
• Carry handles
• TSA-approved locks

If any covered component fails due to a manufacturing defect under normal use, LUGGEX may provide replacement parts or a replacement unit at its discretion.

This warranty does not cover cosmetic damage, misuse, airline handling damage, accidents, unauthorized repairs, or normal wear and tear.

After your first ZX Series purchase, you will receive a unique discount code by email within 1 day.Terms:

• Valid for 60 days from your order date
• Minimum purchase of $100 required
• One-time use per customer
• Applies to LUGGEX products, including ZX, FX, EX Series, and accessories

If you do not receive your code, please check your spam folder or contact customer service with your order number.

No. The $180 Member Benefits package is exclusive to ZX and FX Series aluminum-frame zipperless luggage.

Other product lines, including EX, UX Series, and accessories, may have different warranty terms and benefit structures.

If you return your ZX Series purchase:

• The $20 Member Credit will be voided if already issued
• 10-Year Warranty coverage ends when the return is processed
• Shipping insurance applies only to the original delivery

Exchanges for another ZX Series product keep full benefit eligibility.

Please contact LUGGEX customer service at service@luggex.com or through the Contact page.

LUGGEX collects information you provide during checkout, such as name, email, shipping address, and payment-related information.

LUGGEX may also collect browsing data through cookies and analytics tools to process orders and improve the website experience.

LUGGEX uses customer data to process and fulfill orders, send shipping updates, improve the website, provide customer support, and send marketing communications with your consent.

LUGGEX shares data only with trusted service providers required to operate the business, such as payment processors, shipping carriers, Shopify, email platforms, and analytics tools.

LUGGEX does not sell your personal data.

LUGGEX uses industry-standard encryption and secure payment processing. Payment card data is not stored on LUGGEX servers.

You can unsubscribe by clicking the unsubscribe link at the bottom of any promotional email and following the instructions.

Please contact LUGGEX through the website contact form or customer support email.

LUGGEX warranty covers manufacturing defects and functional issues caused by product quality under normal use.

The optional insurance protection provides additional coverage for situations that are not covered by the LUGGEX warranty, including shipping issues, accidental damage, and unexpected travel-related incidents.

Simply put:

Product quality issue → Contact LUGGEX Warranty Support

If you purchase xCotton accidental damage protection：

• Shipping insurance provides additional protection against
• Lost packages
• Theft after delivery
• Shipping damage
• Delivery delays
• Misdelivery-related costs
• Coverage and claim approval are subject to the insurance policy terms.→ Contact xCotton Warranty Support

If you purchase xCotton shipping insurance protection ：

• Lost packages
• Theft after delivery
• Shipping damage
• Delivery delays
• Misdelivery-related costs
• Coverage and claim approval are subject to the insurance policy terms.→ Contact xCotton Warranty Support

Shipping insurance provides additional protection against unexpected delivery-related issues, including:

• Lost packages
• Theft after delivery
• Shipping damage
• Delivery delays
• Misdelivery-related costs

Coverage and claim approval are subject to the insurance policy terms.

If you purchased shipping insurance and your package cannot be located after delivery confirmation, please submit a claim through xCotton Warranty Support .

The insurance team will guide you through the verification and reimbursement process.

Accidental damage protection covers unexpected damage that occurs during travel and daily use, such as:

• Airline baggage handling damage
• Accidental drops
• Outdoor travel damage
• Liquid-related accidents

It helps protect your luggage beyond the coverage provided by the LUGGEX warranty.

LUGGEX warranty and accidental damage protection cover different situations.

The LUGGEX warranty protects against manufacturing defects and product quality issues.

Insurance protection covers accidental events and travel-related risks that are outside the warranty coverage.

Shipping Protection (Shipping Protection Insurance)

You can submit a claim by:

1. Opening your confirmation email titled "Xcotton Shipping Protection Placed Successfully" and clicking the claim link provided.
2. Visiting the Xcotton Shipping Protection claim portal:
   https://sp.xcottons.com/parcel#/parcel/parcel-login
3. Contacting Xcotton Support by email:
   support@xcottons.com

Product Protection (Extended Product Protection)

You can submit a claim by:

1. Opening your confirmation email titled "Xcotton Product Protection Placed Successfully" and clicking the claim link provided.
2. Visiting the Xcotton Product Protection claim portal:
   https://sp.xcottons.com/parcel#/productProtection/protection-login
3. Contacting Xcotton Support by email:
   support@xcottons.com

Tip: Claims for Shipping Protection and Product Protection are handled directly by Xcotton. Once your claim is submitted, the Xcotton team will review it and communicate with you regarding the claim status and next steps.

The LUGGEX warranty covers manufacturing defects and functional failures under normal use. It does not cover:

• Airline or carrier damage
• Lost or stolen luggage
• Accidental damage during travel
• Damage caused by improper use or external incidents

If your luggage arrives with damage, please first check whether the issue is related to product quality or shipping handling.

For manufacturing defects or product quality issues:
Please contact LUGGEX Customer Support. Our team will review your case and provide warranty assistance.

For shipping-related damage, loss, or delivery issues:
If you purchased shipping insurance protection, please submit a claim through the insurance provider’s claim portal for faster assistance.

For the fastest assistance, please contact the correct support channel:LUGGEX Customer Support

• Manufacturing defects
• Product Quality

xCotton Insurance Provider

• Shipping loss
• Accidental damage
• Travel-related incidents covered by your insurance plan

The LUGGEX 10-year limited warranty covers manufacturing defects and functional failures that occur during normal use. If a covered component fails due to a quality issue, LUGGEX will provide repair, replacement parts, or a replacement unit depending on the situation.

Covered issues include:

• Structural defects in the luggage shell that affect normal use (excluding damage caused by impact or improper handling)
• Telescopic handle failures, such as the handle not extending or retracting properly
• Broken wheels or carry handles caused by manufacturing defects
• Functional failures of components that affect the normal operation of the luggage

The warranty is designed to protect your investment and ensure your luggage continues to perform as intended throughout the coverage period.