Renewed | Pre-Owned ZX Luggage – Final Sale

Inspected Pre-Owned Luggage. Reliable Functionality. Peace of Mind.

At LUGGEX, we believe quality luggage deserves another journey. Every eligible LUGGEX Renewed suitcase undergoes an inspection of its essential functional components before being approved for resale.

Because Renewed products are pre-owned, they may show varying degrees of cosmetic wear. However, all eligible condition grades are required to meet the same essential functional inspection standards.

To help you travel with confidence, eligible LUGGEX Renewed luggage is backed by our One-Year Limited Warranty, subject to the terms and conditions below.

1. Warranty Period

LUGGEX Renewed luggage is covered by a one-year (12-month) limited warranty, beginning on the original purchase date of the Renewed order.

This warranty applies only to eligible products purchased directly through the official LUGGEX Renewed program.

The warranty period is based on the date of the Renewed purchase, not the original purchase date of the suitcase before it entered the Renewed program.

The standard Lifetime Limited Warranty offered on eligible brand-new LUGGEX luggage does not apply to Renewed products.

2. Warranty Coverage

Our One-Year Limited Warranty covers qualifying functional defects or failures of essential suitcase components that arise under normal, intended use during the warranty period and are not caused by an excluded event.

Covered components include:

Telescopic Handle

• Failure to extend, retract, or lock properly.
• Mechanical defects that prevent normal operation.
• Functional failure of the telescopic handle mechanism under normal use.

Carrying Handles

• Breakage or functional failure of the top or side carrying handles under normal use.
• Failure of handle attachment mechanisms that affects safe, normal carrying.

Wheels and Wheel Assemblies

• Wheel or wheel-assembly failure that prevents normal rolling or maneuverability.
• Mechanical defects affecting wheel rotation or attachment.
• Qualifying functional failure of wheel assemblies under normal use.

Locks and Closure Mechanisms

• Functional failure of the integrated combination lock or locking mechanisms.
• Lock or latch defects that prevent the suitcase from being securely opened or closed.
• Mechanical failure of the suitcase's closure system under normal use.

Frame and Structural Components

• Qualifying functional defects of the aluminum frame or structural components.
• Structural failures that prevent normal opening, closing, locking, or intended use.
• Defects affecting the suitcase's essential structural integrity under normal use.

Other Essential Functional Components

Other built-in components may be eligible when a defect materially affects the suitcase's normal, intended functionality and is not otherwise excluded under this policy.

Warranty coverage is determined by the nature and cause of the problem, not solely by the component involved.

3. Cosmetic Condition and Pre-Existing Wear

LUGGEX Renewed products are pre-owned and may show cosmetic imperfections resulting from previous handling or use.

Depending on the selected condition grade, these may include:

• Scratches, scuffs, and surface marks.
• Minor dents or cosmetic imperfections.
• Paint or finish wear.
• Visible signs of previous handling or travel.
• Minor wheel-surface wear that has passed inspection.
• Other cosmetic imperfections consistent with the disclosed condition grade.

Previously disclosed cosmetic imperfections are not covered by this warranty solely because they are visible.

The condition grade describes the cosmetic appearance of the suitcase. It does not reduce the essential functional standards required for resale.

All eligible Renewed products are expected to function as described at the time of delivery.

If an item arrives with a functional defect, undisclosed material damage, or a condition materially different from its description, please contact LUGGEX Customer Support. Such issues will be reviewed separately from ordinary cosmetic wear and change-of-mind returns.

4. What Is Not Covered

This limited warranty does not cover the following:

Normal Wear and Tear

• Ordinary deterioration resulting from regular use.
• Cosmetic scratches, scuffs, stains, discoloration, or surface wear.
• Gradual wheel-tread wear that does not result from a covered defect.
• Normal cosmetic aging of handles, frames, locks, and other components.

Previously Disclosed Cosmetic Imperfections

• Cosmetic imperfections consistent with the condition grade selected at purchase.
• Wear or marks specifically disclosed in the product description or accompanying condition information.

Misuse or Improper Handling

• Overloading beyond intended use.
• Improper lifting, dragging, or excessive force.
• Misuse of the telescopic handle or other components.
• Negligence, abuse, or failure to follow applicable product-use instructions.

Accidental or External Damage

• Damage caused by drops, collisions, crushing, or external impact.
• Damage caused by airlines, baggage handlers, transportation providers, or other third parties.
• Damage caused by fire, flooding, natural disasters, or similar external events.
• Theft or loss of the suitcase or its contents.

Unauthorized Modifications and Repairs

• Damage caused by improper modifications or repairs.
• Damage directly resulting from incorrectly installed replacement parts or alterations.

Using a third-party repair service or replacement part does not, by itself, automatically void this warranty. However, damage caused by such work or parts is not covered.

Non-Functional Cosmetic Issues

• Changes in appearance that do not affect the suitcase's essential functionality.
• Minor cosmetic differences within the disclosed condition grade.
• Normal differences in the appearance of pre-owned components.

5. Warranty Service and Available Remedies

If an eligible product develops a covered issue during the warranty period, LUGGEX will review the claim and arrange an appropriate solution.

Depending on the nature of the issue, available remedies may include:

Option 1 — Replacement Parts

Where appropriate, LUGGEX may provide replacement components, such as wheels, handles, or other serviceable parts, to restore normal functionality.

Option 2 — Repair Service

If the issue cannot reasonably be resolved by supplying replacement parts alone, LUGGEX may arrange an appropriate repair through its designated service provider.

Option 3 — Replacement Product

If repair is not practical or cannot be completed within a reasonable time, LUGGEX may offer a replacement suitcase with the same or reasonably comparable specifications and condition.

Because Renewed inventory is limited and varies by size, color, model, and condition, an identical replacement may not always be available.

A replacement may be another inspected pre-owned product. If a proposed replacement differs materially from the purchased item, LUGGEX will discuss the alternative with the customer before proceeding.

Option 4 — Refund or Other Appropriate Resolution

If suitable repair or replacement cannot reasonably be provided, LUGGEX will offer an appropriate resolution, which may include a refund, in accordance with applicable law.

Any approved refund for the affected product will generally be based on the amount actually paid for that product, with applicable taxes or shipping charges handled as required by law.

LUGGEX will evaluate the appropriate remedy based on the verified problem, available repair options, replacement inventory, and applicable consumer protection requirements.

6. Warranty Service Costs and Shipping

For approved warranty claims involving covered defects, LUGGEX will cover the agreed costs of the required repair or replacement service.

This includes, where applicable:

• Eligible replacement parts.
• Approved repair labor.
• Authorized return shipping required for warranty service.
• Shipping of approved replacement parts or replacement products to the customer.

Customers should contact LUGGEX before returning a product or arranging a repair.

If a return is required, our support team will provide instructions and, where applicable, an authorized prepaid shipping label.

Customers are not required to retain the original retail packaging to receive eligible warranty assistance. However, any item returned for inspection or repair must be packed securely to prevent further damage.

For issues outside the warranty scope or after the warranty period expires, paid repair or replacement options may be offered when available.

Any applicable out-of-warranty charges will be communicated for approval before paid service begins.

Warranty service is currently intended for eligible U.S. purchases. Customers seeking service outside the United States should contact LUGGEX for assistance and available options, subject to applicable legal requirements.

7. How to Submit a Warranty Claim

If you believe your LUGGEX Renewed suitcase has developed a covered functional issue, please follow these steps.

Step 1 — Contact Customer Support

Email service@luggex.com or contact us through the official LUGGEX website.

Please include:

• Your order number.
• Purchase date, if available.
• Product model, size, and color.
• Selected condition grade.
• A brief description of the issue.
• Photos or a short video showing the problem, when reasonably available.

Step 2 — Warranty Verification

Our support team will review your order information to confirm warranty eligibility.

We may request additional details or supporting images when reasonably necessary to understand the issue.

Step 3 — Product Assessment

Our team will evaluate the reported problem to determine whether it falls within the warranty coverage.

In certain cases, additional inspection or return of the affected product may be necessary.

Step 4 — Resolution

If the issue qualifies for warranty service, we will explain the proposed resolution and provide instructions for any necessary repair, replacement part, or product return.

Please do not send your suitcase to a warehouse or repair location without first receiving return instructions from LUGGEX.

We aim to review warranty requests promptly and resolve eligible issues as efficiently as reasonably possible.

8. Final Sale and Returns

All LUGGEX Renewed products are designated as Final Sale for change-of-mind purchases.

This means returns or exchanges are not accepted solely because:

• You changed your mind after purchasing.
• You selected the wrong size or color.
• You prefer a different model.
• You are dissatisfied with cosmetic wear that was accurately disclosed and is consistent with the selected condition grade.
• You no longer need the product.

However, Final Sale does not eliminate your rights under this limited warranty or applicable consumer protection laws.

If your product arrives damaged, defective, incorrect, or materially different from its description, please contact LUGGEX Customer Support.

Such issues will be reviewed and addressed separately from change-of-mind return requests.

The Final Sale policy does not prevent customers from requesting eligible warranty service during the warranty period.

9. Warranty Eligibility and Transferability

This limited warranty applies to eligible LUGGEX Renewed products purchased directly through the official LUGGEX Renewed program.

Coverage is provided to the original Renewed purchaser or original gift recipient, subject to applicable law and verification of purchase.

This limited warranty is not voluntarily transferable to subsequent owners.

Products purchased from unauthorized resellers, private sellers, or third-party secondhand marketplaces are not covered by this specific Renewed warranty unless expressly stated otherwise by LUGGEX.

The original warranty associated with a suitcase's first sale does not automatically transfer to a new owner or restart when the product is resold.

10. Replacement Products and Remaining Warranty

If LUGGEX provides a replacement product or replacement component under this warranty, the original Renewed warranty period will generally continue.

A repair or replacement does not automatically begin a new one-year warranty period.

Any additional rights or warranty periods required under applicable law remain unaffected.

11. Warranty Limitations and Consumer Rights

This One-Year Limited Warranty is a limited written warranty for eligible LUGGEX Renewed products.

It is separate from the standard warranty provided for eligible new LUGGEX products.

This warranty does not exclude or restrict any implied warranties or other consumer rights that cannot lawfully be excluded or restricted.

Nothing in this policy limits remedies that are required to be available under applicable consumer protection laws.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Travel Again. With Confidence.

Every LUGGEX Renewed suitcase is given another opportunity to travel, supported by essential functional inspection and a dedicated limited warranty.

Another Journey. A Better Price. Make it Epic.