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FAQs

Please read our HELP page to find out more.

Can I board the plane with my luggage when expanded?

The 20-inch luggage before expansion measures 22x14x9 which meets most airline approval.

Be aware that an expanded version would be disallowed if scrutinized.

Why is there no zipper pull on the interior liner zipper of the suitcase?

The absence of zipper pulls on the interior of the luggage is a deliberate design choice.

This is to prevent any potential scratching or damage to your item.

How do I set the code when I first get it?

1. Turn the dials to the correct combination.(0-0-0)

2. Press down the button by a tool, set the new combination (e.g.:8-8-8), then pull the square part.

3. Lock the case again, and now you can open the lock with the new combination.

Can the 14-inch cosmetic bag be securely attached to the luggage handle?

Yes. The cosmetic case has an elastic strap that can be fixed on the handle of the luggage.

If the luggage I received was damaged, who can I look for?

We promise that every LuggeX luggage will go through strict quality inspection before shipping.

LuggeX claims to keep the luggage in repair for 3 years.

Please feel free to let us know and the LuggeX team will respond within 12H.

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