Returns & Exchanges

What is your return & exchange policy?

We offer a 30-day return policy from the delivery date. To qualify for a return, the item must be unused, in its original package.Please read carefully – Returns will not be accepted in the following cases:

• The return request is made after 30 days.
• Damage caused by negligence (e.g., improper use, obvious human-induced damage).
• Minor cosmetic damage (such as scratches or wear) does not affect functionality.
• Items were removed from the original packaging without any manufacturing defects.
• Products labeled as "Non-refundable after unpacking" on the product page.

How do I make a return?

Return Process

Step 1: Contact LuggeX

• Email: service@luggex.com (or via Amazon, if applicable).
• Phone: U.S.：+1(833)570 5808；Canada：+1(888)507 7255
• Include: Your order ID, photos of the issue, and a brief description.
• Response Time:

Step 2: Return Approval & Shipping

• For manufacturing defects: Provide photos for verification.
• For non-defective returns: Eligibility and applicable fees will be confirmed.
• Return Address & Info: For all eligible returns, our customer service team will provide the shipping details. Please use the specified return address. If the return information is filled incorrectly, we’ll assist as much as possible, but we cannot be responsible for any resulting issues.
• Return Tracking: Once shipped, send the tracking number via email.

Step 3: Refund/Replacement

• Refund without return: Processed via email notification.
• Refund after return: This is Processed within 5 business days after receiving the product.

Do I need to pay for any potential fees?

You'll only need to cover the return shipping—no extra fees, no hassle. Once we receive your return, we'll process your refund back to your original payment method within five business days.